Your matches are the best performing cannabis products for your goals, calculated from the product ratings and experiences of hundreds of thousands of people using the Jointly app. No shenanigans here. Just authentic experiences… and a little math and statistics.

You can shop in 3 places: on our website, within the Jointly app, and at select dispensaries across the US.

Yes! You can buy legal cannabis products from legal and licensed dispensaries with your Jointly app or on the Jointly website. Products sold on Jointly comply with federal and state regulations, and are legal to sell, ship, and use. The products available for purchase will be dependent on your state's regulations and your product preferences. The Jointly shopping experience is also available at select dispensaries across the US.

 

Products within Jointly Market will be shipped discreetly to your door. You will also have the option to order from a local dispensary for pickup or delivery. Local dispensary shopping is currently only available in certain areas, though we're constantly adding more, so check back often!

 

Jointly connects people with the best cannabis products for them, based on their goals, preferences, and product ratings from hundreds-of-thousands of cannabis users. Jointly is not a dispensary, and does not own or operate any of the dispensaries or brands on the Jointly platform.

If your order was through Jointly Market, take a look at the Jointly Market tab below for details on product orders, including information on shipping and returns. If you need any help, feel free to email us at hello@jointlybetter.com and we will get back to you within 2 business days.

 

If you placed a pickup order with a dispensary, contact the dispensary directly for any questions or changes to your order. The dispensary contact information will be in your order confirmation email. If you need any help, feel free to email us at hello@jointlybetter.com.

Not all products are legally allowed to ship to all states, as some product types and/or cannabinoids are not legal in all states.

 

On our website and app, you'll have access to a curated selection of legal, in-stock products available in your state.

 

With your Jointly app, you'll be able to view and save legal products, even if they are not available for purchase. Simply tap the heart icon on the product card to save it to your list for future reference. You can share your favorites with friends and family, or bring to your local dispensary to guide your shopping experience.

 

Jointly connects people with the best cannabis products for them, based on their goals, preferences, and product ratings from hundreds-of-thousands of cannabis users. Jointly is not a dispensary, and does not own or operate any of the dispensaries or brands on the Jointly platform.

All the products from Jointly Market carry a Certificate of Analysis. Please contact us at hello@jointlybetter.com if you wish to receive a lab report for a specific product.

 

If you're curious about a product from a specific dispensary listed on Jointly, you’ll need to contact that dispensary for product information.

 

Jointly is not a dispensary, and does not own or operate any of the dispensaries or brands on the Jointly platform.

Looking to get Jointly Matches in your local dispensary? Our dispensary software provides a personalized, goal-based shopping experience for cannabis customers at retail, seamlessly integrated into the Jointly app and website. If you know a dispensary that could benefit from offering Jointly Matches to their customers, check out our retail information page. There, you can schedule a consultation call with our specialists and learn more about how we can help improve your dispensary's customer experience.

Jointly's product ratings are created solely by the real experiences of Jointly app users who create accounts, reflect on their experiences, and rate the effectiveness of the products they use. These ratings fuel Jointly Matches.

As soon as your order is processed for delivery, we'll send you an email with your tracking info from orders@jointlymarket.com. Check your inbox for additional order updates from us along the way, and be sure to add our email to your safe senders list; so these updates don't get lost in your spam folders.

Check your email inbox for order updates sent by orders@jointlymarket.com. Please be sure to add us to your safe senders list, so our emails don't go to your spam folders. Still need help? You can reach us at help@jointlymarket.com, and we'll be sure to get back to you within 1 business day.

Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please email us at help@jointlymarket.com and provide a picture of the packing slip as well as items received.

Orders are processed between 9:30am-4pm PST, during non-holiday weekdays, in the order in which they were received. Most are processed within 24 hours, but there can be an expected processing time of 24-72 hours.

 

Most Priority Mail Express orders placed M-F before 12pm PST will ship out same-day.

 

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

 

If your order qualifies for free shipping, it may be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

Only regular priced items may be refunded. Sale items cannot be refunded. Returns will only be accepted on unopened, unused products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Unfortunately, shipping fees aren’t refundable. Please note it may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, contact our Customer Service Team at help@jointlymarket.com

We only replace items if they are non-conforming, defective or damaged. If you need an exchange within the 15 day time frame, please reach out to our Customer Service Team at help@jointlymarket.com for exchange instructions.

Any return requests must be submitted within 15 days of the date of purchase. If 30 days have lapsed, unfortunately, we can't approve a return for any reason.

 

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Contact our Customer Service Team at help@jointlymarket.com to receive a return approval prior to returning any product.

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless instructed to do so by our Customer Service Team.

 

Orders that were shipped to you directly from the supplier or manufacturer must be returned in accordance with our Customer Service Team's instructions. Suppliers and manufacturers do not typically provide return labels, so be sure to address your package as instructed.

 

You will be responsible for paying for your own shipping costs for returning your item. Please note shipping costs are non-refundable.

 

If you are shipping an item over $50, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Yes! You can buy legal cannabis products from legal and licensed dispensaries in your Jointly app or on the Jointly website

Jointly strives to maintain a comprehensive database of all legal, licensed, and compliant brands and products. From hemp-derived CBD, to cannabis flower strains, to edibles, concentrates, tinctures, and topicals – if it's legal and compliant, we include it on our platform for the benefit of our community. If you find something is missing or incorrect, please let us know. We'll add it or fix it in less than 24 hours. You can also discover products and shop your favorites on our website or in the Jointly app.

Absolutely! You can browse and shop for products on both our website and app . Discover top-rated products for your goals, view detailed information such as flavor and aroma ratings, cannabinoid profiles, and brand information, and make purchases right from the platform. Plus, with our app, you can also explore all legal products (even those that may not be available for purchase), and save your favorites to curated lists for future reference.

Jointly is a free app that helps you discover and shop for cannabis products, deepen your experiences, and reach your goals with cannabis.

You can download the free app in the Google Play or the Apple App Store

Click the Shop button in the bottom right corner of your app home screen to shop for the best products for your goals, and save lists of your favorites. Your product matches are calculated from the real experiences of hundreds-of-thousands of people using the Jointly app.

 

You'll be prompted to choose your goal, the product type you're interested in, and any cannabinoids you may be looking for. You’ll be able to purchase products to be shipped discreetly to your door, or order from a local dispensary for pickup or delivery. Local dispensary shopping is only available in limited areas, though we’re constantly adding more, so check back often!

Want to revisit products you've tried or edit your saved shopping lists? Just head to the "My Products" tab on your app home screen. From there, you can easily access your rated products and shopping lists. It's your one-stop-shop for all your past experiences and future goals.

Want to search for and save your favorite products in the Jointly app? No problem! Simply navigate to the "Shop" tab on your home screen, and enter the product name or keyword into the search bar at the top. Once you've found a product you like, tap the heart icon on the product card to save it to your favorites list.

 

But that's not all - if you're in a state where certain products are legally available for purchase, you can even buy them directly in the app! Just look for the "Add to Cart" button and follow the prompts to complete your purchase.

Want to take your cannabis experiences to the next level? The Jointly app is here to help. Reflecting on your cannabis experiences is one of the best ways to uncover insights that will help you reach your goals. To add a reflection, simply tap the 'Reflect' button on the home screen of your app. During a cannabis experience, you'll answer a few questions about how well the product you're using met your goal, and track other factors like dose, setting, and sleep. Reflections take only a couple of minutes to complete, and you can edit, update, finish, and delete past reflections at any time. The more reflections you add, the more insights you'll gain.

To gather insights on your cannabis experiences, start by adding a few reflections on the home screen by hitting the bottom center “Reflect” button. Once you have some reflections, you can view your personalized insights by clicking on “My Factors” on the home screen. This will show you a list of the factors that have the greatest impact on your experience, ranked by highest impact. By clicking into each factor, you can get deeper insights and understanding. Remember, the more reflections you add, the more accurate and helpful your insights will be.

Yes. Here it is on the Apple App Store. And here it is on the Google Play Store.

Please send us any feedback or ideas you have about features or performance or usability. Our aim is to make the app as useful and helpful as possible. Your words will guide the evolution of Jointly. Please let us know how it can be better.